Macaya is committed to customer service. We are happy to accept returns or exchanges for any items you are not completely happy with. The item(s) MUST be returned to Macaya LLC within 14 days of the shipping date in new and unused condition. Without exception, returns must be sent UPS, Federal Express, Express Mail or Priority Mail. All returns must be insured for full value.
Return to: Macaya LLC, 462 Ridge Street, Newark, NJ 07104 Attn: Returns. Please complete and include the Return Form put your order number on the outside of the box, and indicate the reason for return.
All refunds and exchanges are fulfilled once we are in receipt of original merchandise. All merchandise MUST be returned in saleable condition. Shipping and handling on returned merchandise is non-refundable.
Returns for Refund
A refund will be issued to you in check form for the value of the merchandise. Please note that we cannot refund any shipping charges.
Returns for Exchange
Your new style or size choice will be shipped within the next 2 business days after receipt of original merchandise. If the requested item is out of stock, we will notify you by email of its expected ship date. If you do not wish to wait, we will be happy to issue you a refund or store credit.
Questions? Please contact us.
Authentic Macaya apparel is available online at TheMacayaStore.com, the online presence of Macaya LLC; at various conferences and festivals; and in-store at the following locations:
204 Taylor Street
Orange, New Jersey
For information on wholesale pricing please contact us.
We accept Visa, MasterCard, American Express, Checks and Money Orders (no cash please).
If you would like to
pay by check or money order, please print out our order form, complete and send the form along with your check or money order (payable to Macaya LLC) to 462 Ridge Street, Newark, NJ 07104 Attn: New Orders.
Orders will be processed upon receipt, if the form is incomplete or payment is insufficient, all materials will be sent back to the purchaser.
Macaya LLC is a New Jersey based company.
If your order is being shipped to New York, you will be charged NY sales tax on clothing. New Jersey does not charge sales tax on clothing, and because we do not currently have a presence in any other state, we are not required to collect sales tax in those states.
Please note that, for all international orders customers are responsible for customs and import duties of the destination country. Because these duties vary by country, Macaya LLC cannot determine what these fees will be. For more information, please contact your local customs office.
Questions? Please contact us.
If you are unsure of what size to order, please take a look at our sizing chart.
Macaya T-shirt Size Chart
|Women's Fitted Tee Sizes:
|Standard Tee Sizes:
For information regarding how to order Macaya products wholesale, including pricing information and how to order please contact us.
We do ship to select non-US locations. Please see our shipping information by clicking - here.
Macaya LLC is open to creating custom orders that are in line with our brand. For information on custom orders, please contact us.
TheMacayaStore.com offers three types of domestic shipping services:
Ground Shipping - 5 to 7 business days
Express Shipping - 2 to 3 business days
Next Day Shipping - Next business day (orders must be placed before 5pm EST).
Macaya LLC ships via UPS and offers Ground Service, Express Shipping, and Next Day shipping. This applies to domestic shipping only. (Note we cannot ship to P.O. Boxes or APO/FPO addresses, you must provide a physical street address).
We offer flat fee shipping in the contiguous United States:
*orders must be placed before 5pm EST on a weekday to arrive the following business day. We do not offer overnight delivery outside of the US.
For delivery outside the United States, the following charges will be added to the US rates: Canada - an additional $10US per order; Mexico - an additional $35US per order; Outside North America - an additional $40US per order. Please note, delivery to Canada will take 12-17 business days.
Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.
Macaya LLC is named after Pic Macaya (Macaya Point), one of the highest mountains in Haiti. On this mountain is Macaya National Park, Haiti's only National Park. The National Park provides water for Plaine des Cayes, Haiti's most productive agricultural region, and is the only piece of land in the country ever sanctioned by the government for preservation. Macaya National Park has extremely rich biodiversity and houses many of Haiti's exotic plants and animals. The National Park has remained relatively undisturbed until recently. Now the Park is threatened by inappropriate agricultural practices and deforestation by peasants seeking to merely survive. Macaya, much like the National Park, is trying to do its part to help save the country.
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